Frequently Asked Questions

Booking & Reservations

What are the benefits of booking directly with The Connacht Hotel?

Booking directly with us ensures:

• The best available rate, saving you €10.00 per night.
• Flexible options: Book now, pay later, and free cancellation up to 24 hours before arrival.
• Free access to the Friendly Fellows Kids Club when booking a family break.

How do I make a reservation?

You can book directly on our website or call our reservations team at +353 91 381200 (press 1 for reservations).

How do I book using a voucher?

Have your voucher number ready and contact our reservations team at +353 91 381200 (press 1 for reservations) or email reservations2@theconnacht.ie. Your voucher will be required upon check-in.

I’m booking for someone else. How do I pay for their stay?

If you are paying with a company card, please email reservations2@theconnacht.ie or call +353 91 381200 (press 1 for reservations). We will arrange secure payment via a link. Please note, we do not accept payments over the phone.

Do I need a credit card to make a reservation?

Yes, a credit or debit card is required to guarantee your booking. Your card will not be charged until arrival unless a security deposit is required (for group bookings).

What is The Connacht Hotel’s cancellation policy?

• Standard bookings: Free cancellation up to 24 hours before arrival.
• Race Week & apartment bookings: 7-day cancellation policy.
• Third-party bookings: Please check the policy on the booking website.

Check-In & Check-Out

What are the check-in and check-out times?

Check-in: From 3:30 PM onward.
Check-out: By 11:30 AM.
Early check-in (11 AM – 3:30 PM) and late check-out (until 2 PM) are available for €25.00, subject to availability. Call +353 91 381200 for details.

Is ID required at check-in?

Yes, a passport or driver’s license is required and must match the reservation name. Under 18s cannot stay alone and must be accompanied by a parent/guardian.

Can I leave my luggage at reception before check-in?

Yes, we offer complimentary luggage storage if you arrive before 3:30 PM.

Location & Transport

Where is The Connacht Hotel located?

We are on the Dublin Road, Renmore (R388), Galway, just over 2 km from Eyre Square. Nearby landmarks include:

• Eye Cinema
• G Hotel
• Bon Secours Hospital
• Galway Hospice
• ATU (formerly GMIT) College

GPS Coordinates: Lat 53.279610353099486 | Long -9.021695852279663

How do I get to the hotel?

Bus: Bus Éireann routes 409 (Parkmore), 402 (Merlin Park), and 410 (Oranmore) stop outside the hotel every 10-15 minutes until 11:30 PM.
Taxi: Available through Big O Taxis – (091) 585858.

Facilities & Services

Do you have free parking?

Yes, we offer ample free parking, including spaces at the front, rear, and in our underground car park with direct hotel access. Wheelchair-accessible spaces are available.

Is WiFi available?

Yes, we offer free high-speed WiFi throughout the hotel and in all bedrooms.

Is the hotel wheelchair accessible?

Yes, the hotel is fully wheelchair accessible. We offer accessible rooms with wet rooms. To book, call +353 91 381200.

Does The Connacht Hotel accept pets?

We only accept guide dogs.

Is there bike storage on-site?

Yes, we have a secure bike storage facility.

Do you have fridges in the rooms?

Yes: Suites, apartments, and interconnecting rooms have fridges.
No: Standard rooms do not have fridges, but a fridge is available at reception for medicines or baby bottles.

Can I request a smoking room?

No, we are a non-smoking hotel.

What if I left an item behind?

Contact reception at +353 91 381200 or email lostandfound@theconnacht.ie to check lost property.

Group Bookings & Deposits

How do I book for a large group (hen/stag party, sports club, etc.)?

Group bookings have different rates and policies. Contact our reservations team at +353 91 381200 or email reservations6@theconnacht.ie.

What is the security deposit for group bookings?

For groups of 3 rooms or more, we require:

• A €25.00 per person deposit (max €400), collected 3 days before arrival.
• Payment via pre-authorised credit card or debit card.
• Deposits must be collected as a single payment by the group organiser.

Dining & Leisure

What are the restaurant hours?

Breakfast: 7:00 AM – 10:30 AM
Lunch: 12:00 PM – 4:30 PM
Dinner: 5:00 PM – 9:30 PM
Pizza available: 5:00 PM – 11:00 PM
Pre-booking meals is advised.

Do all guests have access to the leisure centre?

Yes! Guests can enjoy Active 24 Fitness & Leisure Club, including:

• 20m swimming pool
• Kiddies’ pool
• Jacuzzi, sauna, and steam room
• 24-hour gym (for ages 16+)

Pool Rules:

• Under 11s: Must be accompanied by an adult.
• Ages 12-16: Can swim unaccompanied.
• 8+ years: Must use gender-appropriate changing rooms.
• Children’s swimming hours: Until 7:30 PM.

Is breakfast included in the rate?

• Full Irish Breakfast: €13.50 per adult
• Continental Breakfast: €10.00 per adult
• Children’s Breakfast: €6.00 per child

Self-Catering & Extended Stays

Do you offer self-catering accommodation?

Yes, we have:

• 1 & 2-bedroom self-catering apartments (7-night min stay).
• Family Suites: Ideal for longer stays, featuring a kitchenette and multiple sleeping arrangements.

How do I request a copy of my bill?

Email reservations2@theconnacht.ie for a copy of your bill.

Health & Safety

Is there a defibrillator in the hotel?

Yes, we have two defibrillators:

• Main hotel reception (behind the desk)
• Active Fitness (near the disabled toilets, ground floor reception)