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Very friendly and helpful staff, loved my stay here with family
Dear Adrian, Thank you so much for your 5 star rating and your lovely comments, following you and your family's recent very positive experience while staying with us. I am delighted that you all enjoyed every aspect of your visit and I hope that we will have the opportunity to welcome you and your family back to us again in the near future. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
Very good stay, facilities are excellent and and cocktail bar is exceptional. It was my first holiday with my partner and the hotel was perfect for us. Only 15 minutes bus ride into Galway on various buses so very accessible. Room was a little cold at night but overall fantastic stay and would come again!
Dear Isabel, Thank you so much for your 5 star rating and lovely comments following your recent very positive experience while staying with us. I am so sorry that you found the room cold and had you let us know we would have gladly provided you with a heater for your room. Our heating in on a timer and comes on for set times during the day, we will look at this again, as the weather is a little bit cooler over the last few days. I am delighted that you enjoyed so many aspects of your visit and I hope that we will have the opportunity to welcome you both back to us again in the near future. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
The staff are well trained and polite. The hotel is large, used to haing buses and other groups.
Dear Michael, Thank you so much for your 4 star rating and feedback following your recent very positive experience while staying with us. It is very nice to read that you found the Team "well trained and polite" I am delighted that you enjoyed so many aspects of your visit and I hope that we will have the opportunity to welcome you back to us again in the near future. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
For such a big busy hotel everything was good. Rooms are well appointed and cleaned daily. Large dining area is well run and food is of a good standard. Breakfast area is kept clean and the food regularly refreshed by helpful pleasant staff. Plenty of parking space. All in all an excellent stay. Thanks. A special shout out for Rebecca.
Dear Terry, Thank you so much for your 5 star rating and your lovely feedback following your recent very positive experience while staying with us. I am delighted that you enjoyed every aspect of your visit and I hope that we will have the opportunity to welcome you back to us again in the near future. Thank you for your special mention of Rebecca, she will be delighted. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
Loved the hotel, room , food , bar and great staff.
Dear Michael, I am delighted that you enjoyed such a positive experience during your recent stay with us. I wish to thank you for taking the time to share your feedback with us and for your 5/5 rating. I hope that we will have the opportunity to welcome you back to us again in the near future. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
W had a great 2 nights stay at the Connacht. We picked it mainly for the car parking and proximity to the city centre. The staff couldn’t do more for us. Would definitely stay again and fully intend to.
Dear Kevin, Thank you for your lovely feedback following your recent 2 day stay with us. I am delighted that you enjoyed every aspect of your stay. It is so nice to hear that "our staff couldn't do enough for you" during your visit. We look forward to welcoming you back to us again in the near future. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
9 night stay in a "self-service apartment" room. Staff was excellent, from front desk to housekeeping, all were pleasant and attentive. Room was pretty standard but nice. Overall, hotel seems in good shape but could use some updating. The carpeting in the halls and room looks worn and dated. Food and service in the restaurant were both very good. Getting into Galway City was easy with the bus stop about a 4 minute walk from the front of the hotel. Our room faced the back of the hotel (in D wing) and was very quiet with great views of the morning sky (and not so great view of tour buses parked there.) My only suggestion, other than some decor updates, would be to have more servicing of the apartment style rooms. We only had the room serviced twice for our 9 night stay. I would definitely stay at the Connacht hotel if in Galway in the future.
Dear Barbara, Thank you for your lovely comments following your recent stay 9 days stay in our Apartments. I am delighted that you enjoyed every aspect of your stay. It was particularly nice to read that you found the service provided to you by our Team to be "excellent" throughout your stay. We appreciate your suggestion regarding the servicing of the apartment. The Apartments are serviced twice a week as part of the overall package. Additional services can be arranged with our Housekeeping Team during your stay, an additional fee may apply. We look forward to welcoming you back to us again in the near future. Thank you for staying with us. Kindest regards, Louise Pettit Guest Relations Manager
The room was excellent with a king sized bed and spacious bathroom. The staff were friendly and helpful. I didn't give you a 5 because the hotel is a bus journey from town and was a bit hard to find.
I am delighted that you enjoyed so many aspects of your visit.Thank you for taking the time to share your experience with us. We are a little outside of the city centre but our location, allows us to offer our Guests the complimentary benefits of car parking, extensive leisure club facilities and children entertainment facilities that are not always available in more central locations. We are on the main bus route into the city with buses running in and out of town every 15-20mins and there is a Taxi rank located just outside the door of the Hotel for our Guest convenience. I hope that you will consider staying with us again based on your positive experience. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
Great stay in Connacht hotel. Lovely room and great breakfast. Stayed in hotel for dinner on 2 nights. Food excellent and reasonably priced. Chose this hotel for leisure facilities and was not disappointed. All staff without exception friendly but also professional.Took a bit longer than the advertised 20 mins to get into city centre but pleasant walk. Would certainly use this hotel again.
Dear Hilary, Thank you for sharing your experience with us. I am delighted that you enjoyed every aspect of your last stay with us. I hope we will have the pleasure of looking after you again in the near future. Kindest regards, Louise Pettit Guest Relations Manager
The staff were very friendly and professional. Rooms were lovely, comfortable and very clean. We enjoyed the breakfast experience. Parking was convenient. Will stay with you again. Well done... Patrick
Dear Patrick, Thank you for your lovely feedback. I am delighted that you enjoyed every aspect of your last stay. I hope we will have the pleasure of looking after you again in the near future. Kindest regards, Louise Pettit Guest Relations Manager
Always a pleasure to stay in the Connaught hotel. Very Family friendly and great atmosphere!
Dear Theresa, Thank you again for continuing to stay with us. I am delighted that you enjoyed every aspect of your last stay with us and thank you for taking the time to respond to our feedback request. I hope we will have the pleasure of looking after you again in the near future. Kindest regards, Louise Pettit Guest Relations Manager
Great room for 3 people. Spacious and so silent. Swimmingpool is nice too but the only bad experience is the restaurant and breakfast : the room was pretty cold and really too noisy. Food was good (event not better than pubs or restaurants in Galway) but the noise and cold gave us bad experience
Thank you for your 4/5 rating following your recent positive experience while staying with us. I am delighted you enjoyed many aspects of your stay with us. I am very sorry that you found your dining experience noisy and cold. This would certainly not be the usual experience of our Guests and I am sorry we did not meet your expectations in this area during your last visit. I hope that you will stay with us again in the near future and give us the opportunity to demonstrate to you the usually very nice atmosphere in the Restaurant. Thank you for staying with us. Kindest regards, Louise Pettit Guest Relations Manager
Great hotel. Kids loved the kids club, food was very good. Leisure centre excellent
Dear Keith, Thank you for your 4/5 rating following you and your family's recent positive experience while staying with us. It is great to read that the children loved the Kids Club and that you all enjoyed going to the Leisure Club and your dining experiences. I am delighted you enjoyed your time with us and I hope that you will stay with us again in the near future. Thank you for staying with us. Kindest regards, Louise Pettit Guest Relations Manager
Excellent family hotel with great facilities. Staff couldnt be more helpful. Will definitely return.
Donna, Thank you so much for your lovely comments. I am delighted that you and your family enjoyed your visit and it was particularly nice to read that you found the Team "so helpful" throughout your stay. I hope that we will have the pleasure of looking after you and your family again in the near future and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
We really had a lovely time in this hotel and found all the staff very friendly, the only down side was breakfast time and the queuing for a table and the food, but I have to say the food was always hot and lots of it at all time.
Dear Sinead, Thank you so much for your lovely comments. I am delighted that you enjoyed your visit and it was particularly nice to read that you found the Team "very friendly" throughout your stay. I hope that we will have the pleasure of looking after you again in the near future and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
Very clean and tidy. Food was very good and overall Value for money especially at the time of year.
Dear Jason, Thank you so much for your lovely feedback. I am so happy that you enjoyed your visit. Great to read that you enjoyed your dining experiences with us and found us great value. I hope that we will have the pleasure of looking after you again in the near future and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
We stopped at the hotel for three nights over Easter the weather was great. The whole family loved the hotel swimming and club for the kiddies. I will definitely be back. So send me on any family deals ?
Dear Ashley, I am delighted to receive your 5/5 rating and lovely comments following you and your family's recent very positive experience. I am delighted that you all enjoyed every aspect of your stay including our Kids Club with the Friendly Fellows. It is wonderful that you wish to return to us and I will add your email to our list for offers. Also you can look at our Hotel website which also give details on our Family Holiday packages. We will look forward to welcoming you back to us again in the near future and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manage
Terry is a huge asset to the hotel, his customer service and professionalism is second to none !!
Dear Wayne, I am delighted to receive your 5/5 rating and lovely comments following your recent very positive experience. Thank you for your special mention of Terry he will be delighted. It is wonderful that you enjoyed every aspect of your stay. I hope that you will return to visit us again in the near future and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
Very friendly staff, good facilities, clean room. Very enjoyable stay.
Dear Anthony, Thank you so much for your lovely comments. I am delighted that you enjoyed your visit and it was particularly nice to read that you found the Team "very friendly" throughout your stay. I hope that we will have the pleasure of looking after you again in the near future and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
I and my wife had another fantastic time with the kids. Between kids club, the pool and the restaurant, we didn't have to leave the hotel.
Dear Conor, Thank you so much for your lovely comments. I am delighted to read that you and your family have enjoyed another great stay with us. Thank you so much for sharing you and your family's very positive experience with us. We look forward to looking after you all again in the near future and thank you for continuing to choose to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
It was the best ever stay in a hotel ever.. we have a child with sensory issues and he was very relaxed there... the seats in the lobby and glass area was ideal too.. extremely helpful staff... breakfast great. We will definitely be back and soon..
Dear Annemaire, I am so happy that you and your family enjoyed your visit and it was particularly lovely to read that your child was so relaxed. I wish to thank you sincerely for sharing your lovely feedback with us. We certainly look forward to looking after you all again on your next trip to Galway. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
Good hotel.nice pool.enjoyed our stay.
Dear Patrick, Thank you for your lovely comments. I am very happy that you enjoyed your many aspects of your stay. I hope that you will return to visit us again on your next trip to Galway. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
We had 2 nights here in March, 2019, and it was top class, bedrooms and bathroom very comfortable and clean, staff were excellent,we would highly recommended this hotel, in fact we can’t wait to come back, Jenny
Dear Jennifer I am delighted to receive your 5/5 rating and lovely comments following your recent very positive experience. I am delighted that you enjoyed every aspect of your stay. I hope that you will return to visit us again in the near future and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
The room was great as was all of the service. The only negative point was that our room was very warm with no way to control the heat. Opening the window wasn’t really an option for us because our infant’s travel crib had to be set up right next to the window
Dear Aislinn Thank you for your lovely comments. I appreciate that you took the time to contact us regarding your experience, following you and your family's recent stay with us. I am delighted that you enjoyed so many aspects of your stay, however, it is such a pity you were too warm in the room. Had we known of your discomfort we would have assisted you by turning down the radiator in the room, as you would at home. We would also have supplied your room with a fan, which could made the room more comfortable for you all I hope that you will consider returning to us and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
Lady at reception was warm and friendly and extremely helpful —all making for a pleasant stay at this conveniently located hotel . Bedroom was well appointed and noise free
Dear Leo, I appreciate that you took the time to contact us regarding your positive experience. I am delighted that you enjoyed every aspect of your stay. It is particularly nice to read that you found the welcome given to you by our Receptionist so warm and friendly. I have addressed the points you have raised as problems, with the relevant Heads of Department. I am so sorry that you did not receive your wake up call. This would c. I hope that we will have the pleasure of looking after you again on your next trip to Galway. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
We visited with our 3 children and found the hotel and facilities amazing. The buffet was outstanding and had a fabulous variety. Our children loved rhe bunk beds in the family room. Already planning our next visit.
Dear Yvonne, Thank you so much for your very positive feedback, I appreciate that you took the time to share you and your family's very positive experience. It is wonderful to read that based on your enjoyment of your last stay with us, you are already planning a return visit. We look forward to looking after you and your family in the near future and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
Our room was really lovely. Staff were so nice and professional. And we can't wait to get back there, looking forward to seeing you all soon.
Dear Olivia, Thank you for sharing your very positive comments following your recent stay with us. I am delighted that you enjoyed every aspect of your visit. I hope that we will have the pleasure of welcoming you back to us in the near future and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
professional and friendly staff clean room with comfortable beds and the food in the bar was of good quality. Overall, good value for money.
Dear Mary, Thank you for your lovely comments, in particular regarding the friendliness of the Team. I am delighted your enjoyed your stay with us. We hope you will return to visit us soon again and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
Really enjoyed our stay. Lovely, clean hotel. Beautiful food and breakfast was one of the best I’ve had. Reasonably priced too and great location.
Thank you so much for your 5/5 rating and your lovely comments. It is great to read that you enjoyed our buffet breakfast, it is a very popular choice with our Guests. I am delighted that you enjoyed every aspect of your stay. Thank you for staying with us and I hope that you will visit us again on your next trip to Galway. Kindest regards, Louise Pettit Guest Relations Manager
We had a two night break. The room as well as the bathroom was spotless. For my husband the bed was very comfortable however I found the memory foam mattress a bit too soft as I have arthritis. We took advantage of the fabulous pool in the Active sport centre and appreciated the lovely warm temperature of the water. The food was excellent quality. Overall we had a fabulous short break.
Thank you for your lovely feedback, I appreciate that you took the time to contact us regarding your positive experience. I hope that you will consider returning to us and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
We had a great stay! The one bedroom apartment was perfect for my family and the staff made us all feel so welcome. We ate delicious meals at the restaurant and bar multiple times and my kids loved the pool! With kitchen and laundry facilities, we felt right at home during our seven night stay. Overall, this is the perfect place for a family vacation.
Dear Karen, I am so delighted to read that you and your family enjoyed your 7 nights stay with us in our apartments. Thank you for taking the time to share your family's very positive experience and for giving us a 5/5 rating. I hope that should you visit Galway again that you will return to visit with us. Thank you for staying with us. Kindest regards, Louise Pettit Guest Relations Manager
I was very happy with my stay at an apartment in the contact hotel and would recommend it
Dear Anne, Thank you for taking the time to share your very positive experience while staying with us in our Apartments. I am so happy that you enjoyed every aspect of your stay with us and it is great to read that you would recommend us based on your positive experience. We look forward to looking after you again at some time in the future. Thank you for staying with us. Kindest regards, Louise Pettit Guest Relations Manager
Perfect weekend. Beautiful room, delicious food & very friendly staff
Dear Louise, I am so happy to read your lovely comments, it is wonderful to read that your enjoyed a "perfect weekend" while staying with us. I appreciate that you took the time to share your very positive experience and it was particularly nice to read that you found the Team so friendly during visit. Thank you for choosing to stay with us and I hope that you will return to visit us again in the near future. Kindest regards, Louise Pettit Guest Relations Manager
I was very satisfied with my stay here. I had booked a standard double room a few days before. When I arrived and checked in I was told I was upgraded to a suite which was such a nice surprise. The suite itself was lovely and spacious. The hotel was always warm and very clean. I will definitely be returning here.
Dear Rona, It is so nice to read your lovely feedback and thank you for sharing your very positive experience with us. I am delighted that you enjoyed the complimentary upgrade, when possible, it is always nice to be able to enhance our Guests stay. I hope that you will return to stay with us and thank you for choosing to visit us. Kindest regards, Louise Pettit Guest Relations Manager
Staff very friendly and helpful, location perfect and room spotless
Dear Mairi, Thank you for your 5/5 rating and your lovely comments following your recent stay with us. I am delighted that you enjoyed your visit and thank you for sharing your very positive experience. Thank you for staying with us and we look forward to welcoming you back to us in the near future. Kindest regards, Louise Pettit Guest Relations Manager
An amazing hotel, staff couldn’t do enough for us would highly recommend the hotel to family and friends
Dear Sarah, I am so delighted to read that you enjoyed your visit and that you for your lovely comments, It is so nice to hear that you found Our Team so helpful throughout your stay. Thank you for sharing your very positive experience, I appreciate you saying that you would definitely recommend us to family and friends and thank you for choosing to stay with us. I hope that you will return to visit us again in the near future. Kindest regards, Louise Pettit Guest Relations Manager
Great hotel and lovely staff. We thoroughly enjoyed our stay.
Dear Maureen It is so wonderful to read your lovely comments following your stay with us in February. Thank you for sharing your very positive experience with us and for your 5/5 score. I hope that we will have the pleasure of looking after you again in the future. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
Had a wonderful stay, staff very accommodating. Very nice touches to the room including chocolates. Would highly recommend.
Dear Chloe, Thank you so much for your lovely feedback, it is wonderful to read that you fully enjoyed your stay. Thank you for sharing your very positive experience with us and for your 5/5 score. I hope that we will have the pleasure of looking after you again in the future. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
A very enjoyable stay , very friendly staff throughout hotel from the minute I arrived until I checked out . Definitely stay again .
Dear Elton I am delighted to read your lovely comments following your stay, it is great to know that you enjoyed every aspect of your visit. Thank you for sharing your very positive experience with us and for your 5/5 score. I hope that we will have the pleasure of looking after you again in the future. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
We had the most fantastic stay , staff, food and facilities all amazing.. fabulous for families. We will definitely return
Dear Irene, It is so wonderful to read your lovely comments following your stay with us in March. Thank you for sharing your very positive experience with us and for your 5/5 score. I hope that we will have the pleasure of looking after you again in the future. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
Comfortable hotel.
Dear Gerard, Thank you for your review of our Hotel and for your lovely comment. I am delighted to found your stay comfortable. Perhaps you will return to visit us in the future on your next trip to Galway. Thank you for staying with us. Kindest regards, Louise Pettit Guest Relations Manager
The hotel is fabulous and the staff are genuine and friendly
Dear Claire, I am delighted to read your lovely feedback and thank you for taking the time to share your very positive experience. It was so lovely to hear that you found our Team so "genuine and friendly" throughout your stay. I hope that we can look forward to you returning to visit us again and and thank you for staying. Kindest regards, Louise Pettit Guest Relations Manager
The hotel was lovely but I would have liked a room with air conditioning (not sure if any of your rooms have air conditioning?). There were 4 in the room and found it stuffy and couldn't open window as it was ground floor. Also a lot of noise in the morning from staff in the service area across from our room, which woke us all up after a bad night's sleep from been too warm! Had lovely meal in the restaurant but staff in the front bar not too nice. Staff at arrival desk were very pleasant. Lovely clean hotel.
Dear Orla, I am very happy that based on your 4/5 score that you enjoyed many aspects of your visit. I am sorry to read that you found the room too warm and that it impacted on the quality of your sleep. Had we known of your discomfort I am sure we could have adjusted the radiator in your room and offered you a fan to your room. I will also speak with the accommodation Management team regarding noise from the Team opposite your room. I very much appreciate that you shared this with us as we will use your feedback as a re-training example for our Team. I hope that you will return to stay with us again and thank you for staying. Kindest regards, Louise Pettit Guest Relations Manager
Very warm welcome and professional staff. The room we used for training met our needs. The bedroom was excellent, clean and luxurious. There was a lovely atmosphere in the bar and restaurant, which is a hard thing to capture in a large hotel.
Dear Dymphna, I am very happy that based on your lovely comments that you enjoyed your visit. I very much appreciate that you shared your positive experience with us, It was particularly nice to read the you were so warmly welcomed and that our Team were professional during your stay. I hope that you will return to stay with us again and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
The check in and accommodation was very nice. The restaurant and the service wasn’t great. Poorly trained staff or staff who just didn’t care. If you are going to advertise a pie on the menu then serve a pie and not your interpretation of a pie. The most random looking pie I’ve ever seen.
Dear Mr. Mitchell, Thank you for your feedback outlining you and your family's experience during your recent stay with us. As I mentioned to you in my response to you on Tripadvisor, we will use your feedback to re-focus our efforts in the areas you have highlighted as not meeting your needs. Your experience would certainly not be the usual of our Guests, as over the midterm we received overwhelming positive comments, so I am very sorry that we failed to meet you and your family's expectations during your visit. I hope that we will have a future opportunity to welcome you back to us and to re-establish your faith in us. Thank you for choosing to stay with us and for taking the time to share your experience. Kindest regards, Louise Pettit Guest Relations Manager
First time staying at this hotel for a mid-tern family break. Very reasonably priced for a family suite. Excellent facilities, especially the pool. Very helpful and friendly staff. Hotel restaurant and bar with nice relaxed atmosphere. We were very happy and hope to return soon! Many thanks.
Dear David, Delighted to read of you and your family's enjoyment of very aspect of your visit with us over the Midterm. Thank you for taking the time to share your very positive first experience staying with us. We will look forward of having the pleasure of welcoming you back to us again in the near future and thank you for choosing to stay with us. Kindest, Louise Pettit Guest Relations Manager
Lovely room & friendly staff
Dear Paula, I am very happy that you enjoyed your visit and found your room lovely and our Team friendly. I very much appreciate that you shared this with us. I hope that you will return to visit with us again and thank you for staying. Kindest regards, Louise Pettit Guest Relations Manager
Very enjoyable stay, staff very friendly and helpful. Would definitely stay here again.
Dear Annemaire I am delighted to read that you enjoyed every aspect of your stay with us. I very much appreciate that you shared this with us. We look forward to welcoming you back to us again and thank you for staying. Kindest regards, Louise Pettit Guest Relations Manager
Very good hotel, nice staff. Very happy with leisure activities. We stayed with our 6months old daughter.
Dear Aneta, I am very happy to read your lovely feedback and to know that based on your lovely comments that you and your family enjoyed your visit. I very much appreciate that you shared this with us. It is so nice to have made some nice memories with your little girl. I hope that you and your family will return to visit with us again and thank you for staying. Kindest regards, Louise Pettit Guest Relations Manager
Whenever I am in Galway I stay at the Connacht. The staff are so helpful and friendly it makes my visit a pleasure. The availability of a swim and sauna after a hard day's business is so relaxing there isn't another hotel like it. For business or pleasure the Connacht is the hotel of 1st choice for me.
Dear Tom, Thank you for continuing to return to stay with us. I am so delighted that the friendly and helpful service of our Team create such a positive experience for you and that you find the pool and sauna so relaxing for you after a hard days work. We look forward to looking after you again on your next trip to Galway. Thank you for continuing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
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