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The room was great as was all of the service. The only negative point was that our room was very warm with no way to control the heat. Opening the window wasn’t really an option for us because our infant’s travel crib had to be set up right next to the window
Dear Aislinn Thank you for your lovely comments. I appreciate that you took the time to contact us regarding your experience, following you and your family's recent stay with us. I am delighted that you enjoyed so many aspects of your stay, however, it is such a pity you were too warm in the room. Had we known of your discomfort we would have assisted you by turning down the radiator in the room, as you would at home. We would also have supplied your room with a fan, which could made the room more comfortable for you all I hope that you will consider returning to us and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
Lady at reception was warm and friendly and extremely helpful —all making for a pleasant stay at this conveniently located hotel . Bedroom was well appointed and noise free
Dear Leo, I appreciate that you took the time to contact us regarding your positive experience. I am delighted that you enjoyed every aspect of your stay. It is particularly nice to read that you found the welcome given to you by our Receptionist so warm and friendly. I have addressed the points you have raised as problems, with the relevant Heads of Department. I am so sorry that you did not receive your wake up call. This would c. I hope that we will have the pleasure of looking after you again on your next trip to Galway. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
We visited with our 3 children and found the hotel and facilities amazing. The buffet was outstanding and had a fabulous variety. Our children loved rhe bunk beds in the family room. Already planning our next visit.
Dear Yvonne, Thank you so much for your very positive feedback, I appreciate that you took the time to share you and your family's very positive experience. It is wonderful to read that based on your enjoyment of your last stay with us, you are already planning a return visit. We look forward to looking after you and your family in the near future and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
Our room was really lovely. Staff were so nice and professional. And we can't wait to get back there, looking forward to seeing you all soon.
Dear Olivia, Thank you for sharing your very positive comments following your recent stay with us. I am delighted that you enjoyed every aspect of your visit. I hope that we will have the pleasure of welcoming you back to us in the near future and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
professional and friendly staff clean room with comfortable beds and the food in the bar was of good quality. Overall, good value for money.
Dear Mary, Thank you for your lovely comments, in particular regarding the friendliness of the Team. I am delighted your enjoyed your stay with us. We hope you will return to visit us soon again and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager
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