Customer reviews

Hotel guest

very friendly and helpful staff

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  Hotel response

  Dear Steven, We appreciate your lovely feedback and thank you for posting your review. Thank you for choosing to stay with us and I hope we will have the pleasure of welcoming you back to us again on your next trip to Galway. Wishing you and yours a very happy and safe Christmas. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

Amazing customer service in all areas of the hotel. So accommodating to families also! Every inch of the hotel is spotless. This was our second time staying here this year and won't be our last. Amazing hotel!

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  Hotel response

  Dear Katie, Thank you so much for your lovely feedback, I am delighted that you enjoyed every aspect of your stay and thank you for returning to stay with us this year. I hope that we will have the pleasure of looking after you again on your next trip to Galway. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

Had a fab stay for my husbands birthday. Staff were friendly and helpful. Can't wait to return

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  Hotel response

  Dear Lynsey, I am so happy to read that you and your family enjoyed your recent stay with us for your husband's special birthday. I am delighted that based on your very positive experience that you will return to stay with us again, as we certainly look forward to having the pleasure of welcoming you all back to us again on your next trip to Galway. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

Staff were so welcoming and everything was done to ensure both comfort and safety.

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  Hotel response

  Dear Rhona, Thank you so much for your lovely feedback, we very much appreciate it. I am so happy that you enjoyed your visit with us and thank you for choosing to stay with us. I hope that we will have the pleasure of looking after you again on your next trip to Galway City. In the meantime, I wish you and yours a very happy and safe Christmas. Louise Pettit Guest Relations Manager

Michael McElroy

The staff were very friendly and courteous. Check-in and check-out were very efficient and all precautions were adhered to. Lovely hotel, lots of parking and good location.

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  Hotel response

  Dear Michael, Thank you for your lovely feedback. I am delighted that you enjoyed your visit. I hope that you will return to stay with us again on your next trip to Galway and thank you for choosing to stay with us. kindest regards, Louise Pettit Guest Relations Manager

Jennifer Bennett

We visited the Connacht hotel on Saturday the 19th September, a group of 4 ladies, from check in to our rooms, to our evening meal and breakfast everything was 100% perfect we could not have asked for anymore, in these trying times, we felt very safe, and would like to thank all staff for there excellent service, one in particular was Kevin who served us our evening meal,he was so good at his work and so friendly, we are already looking to book again for a night away in December, thank you, regards Jenny Bennett, Caroline, Martha and Marie.

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  Hotel response

  Dear Jennifer, Thank you for your lovely feedback. I am delighted that you and the girls enjoyed your visit. Kevin in the Restaurant will be delighted with his special mention We look forward to looking after you again in December and thank you for choosing to stay with us. kindest regards, Louise Pettit Guest Relations Manager

Katherine Sinnott

Fab Stay!! Firstly, the staff were beyond helpful and friendly even in these unsure times. That is a major plus for me - It meant that we felt immediately comfortable in the hotel. Massive mention & thanks to the helpful girls on Reception especially.. The apartment we stayed in was spotless and very comfortable for two adults and a child. One small critique is that the apartments are not equipped with any smart tv which means you cans cast from your phone to watch netflix or a movie as the limited Irish channels are only available. Not a major issue for anyone who is exploring the city in the evening but as we had a young child, bedtime was at 7pm which meant a long night in front of midweek Irish TV. The location is great as you are close enough to the city that you can take a 20 minute walk/ 5 minute car journey in but not so close that the nightlife is a distraction for young children. We got room service in the evenings, pizza was amazing but the chips are to DIE for!!! You'd go to Galway just for them.. Fab!! As our first family holiday, we would recommend this hotel to anyone wanting to visit Galway.All in all, extrememly happy customers :) Thank you!!

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  Hotel response

  Dear Katherine We appreciate you taking the time to share your feedback with us. I am very happy that you enjoyed so many aspects of your visit and we have taken on board your point regarding our TV's. It is great to read that you would recommend us to others based on your positive experience. I hope that you will stay with us again and thank you for choosing to holiday with us. Kindest regards, Louise Pettit Guest Relations Manager

Josephine Dunlop

We stayed in a 1 bedroom apartment. The apartment was fabulous. Very well equipped, everything we needed for our week stay. Highly recommend them. Staff were all covid friendly and felt save in the hotel. The staff were so helpful and always smiling. We had dinner a couple of nights, the food was fabulous. I would diffidently choose to stay again in The Connaght Hotel again.

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  Hotel response

  Dear Josephine, We appreciate your feedback and thank you for sharing your very positive experience. Thank you for choosing to stay with us and we look forward to welcoming you back. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

All the staff were so lovely in these testing times.

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  Hotel response

  Dear Vanessa, We appreciate your feedback and thank you for sharing your very positive experience. Thank you for choosing to stay with us and we look forward to welcoming you back. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

We stayed in one of the apartments for 2 nights. We were 3 adults and a baby. I honestly can not praise the staff highly enough. They were all so polite and helpful. The facilities were everything that we needed and the room/rooms were fabulous. We will definitely be staying here again and would highly recommend it.

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  Hotel response

  Dear Hannah, We appreciate your feedback and thank you for sharing your very positive experience. Thank you for choosing to stay with us and we look forward to welcoming you back. Kindest regards, Louise Pettit Guest Relations Manager

Barry Murphy

Stay was perfect, no problems. COVID-19 measures were very well laid out and easy to follow.

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  Hotel response

  Dear Barry, We appreciate your feedback and thank you for sharing your enjoyable experience. Thank you for choosing to stay with us and we look forward to welcoming you back. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

Excellent hotel , comfortable rooms ,friendly staff ,highly recomend

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  Hotel response

  Dear Anthony, We appreciate your lovely feedback and thank you for sharing your 5/5 rating with us. Thank you for choosing to stay with us and we look forward to welcoming you back. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

Rooms where very clean, beds where comfortable, a Food was lovely and all the staff where so pleasent. I will definitely be coming back

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  Hotel response

  Dear Lauren, We appreciate your feedback and thank you for sharing your positive experience. Thank you for choosing to stay with us and we look forward to welcoming you back. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

great stay recently at the connacht hotel. the food in restaurant was spot on and the staff were really friendly. well run given the covid challenges

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  Hotel response

  Dear Dave We appreciate your lovely comments and thank you for sharing your positive experience. Thank you for choosing to stay with us and we look forward to welcoming you back. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

We had a great time and were very well looked after by all staff Thanks

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  Hotel response

  Dear Kevin, We appreciate your wonderful feedback and thank you for sharing your very positive experience with us. Thank you for choosing to stay with us and we look forward to looking after you again in the near future. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

We stayed for three nights- 2 adults and 2 children. The children are aged 1 and 4. The staff could not have done enough for us. There were no issues with requesting milk for the babies bottle. Everyone was so friendly, helpful and polite. The usual anxious feeling that goes with holidaying with two small children was still there but we were definitely much more relaxed. We thoroughly enjoyed our stay. In relation to covid 19 measures everything was managed and in place very well. No issues at all. We will be back.

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  Hotel response

  Dear Sarah Jane, We are delighted that you and your family enjoyed every aspect of your stay with us. We very much appreciate your feedback and thank you for sharing your family's very positive experience. Thank you for choosing to stay with us and trusting us with you family holiday. We hope we will have the pleasure of looking after you all again in the near future. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

The hotel was well organised for the Covid restrictions, and as always the staff were very helpful and friendly

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  Hotel response

  Dear Deirdre, Thank you so much for sharing your very positive experience. We are delighted that you enjoyed every aspect of your most recent visit with us. Thank you for continuing to choose to stay with us and we look forward to welcoming you back to us again in the near future Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

This was our first stay at the hotel and we didn't dine there. But we were hugely impressed by the warm reception, the Covid-consciousness and efficiency of all the staff, the attractive and safe layout of the foyer, restaurant and bar, and our excellent bedroom accommodation. We look forward to staying there again soon!

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  Hotel response

  Dear Marian, We appreciate your lovely feedback and thank you for sharing your positive experience. Thank you for choosing to stay with us and we look forward to welcoming you back. Kindest regards, Louise Pettit Guest Relations Manager

Shaun Molloy

I had a wonderful stay in the Connacht hotel brilliant staff especially the restaurant staff who were ran off there feet for the 3 nights we were there . Next time I'm heading back to Galway I know where I'll be staying

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  Hotel response

  Dear Shaun, We appreciate your feedback and thank you for sharing your experience. Thank you for choosing to stay with us and we look forward to welcoming you back. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

We had a fabulous stay at the Connacht hotel. The hotel was very clean and we felt very safe from the point of view of infection control. The food was tasty and staff were very pleasant and our children really enjoyed the kids club. We will definately be back in the future. Thankyou for a wonderful holiday .

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  Hotel response

  Dear Kathryn, I am delighted that you enjoyed a "fabulous" stay with us and thank you so much for sharing your very positive family experience with us. We look forward to looking after you and your family again in the near future. Kindest regardss, Louise Pettit Guest Relations Manager

Hotel guest

We stayed a night in the hotel with our three kids to celebrated our daughter’s Confirmation, lovely token in the room awaited her, nice touch. Great experience. All the staff so friendly and efficient. Food in restaurant was amazing, so so tasty. Hotel is so clean and reception/bar/ restaurant area is so lovely. Hotel following covid guidelines. Would definitely recommend this hotel to family and friends.

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  Hotel response

  Dear Noelle, Thank you so much for taking the time to share you wonderfulexperience with us. We were honoured to be part of such a special occasion for your daughter and I hope that we will have the pleasure of looking after you all again in the near future. Kindest regards, Louise Pettit Guest Relations Manager

Valerie Drew

Lovely stay at The Connaght Hotel for 3 nights with my 2 children age 12 and 16. My 16 year old son loved the gym and my 12 yr old daughter loved the pool. Staff extremely helpful and friendly would definitely go back again.

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  Hotel response

  Dear Valerie, We appreciate that you took the time to share your lovely feedback. I am delighted that you and your family enjoyed every aspect of your recent stay with us. Thank you for trusting us and we look forward to looking after you all again in the near future. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

Lovely staff and very well run hotel

Hotel guest

Really enjoyed staying here. The staff were beyond friendly and always willing to help. Good atmosphere in the hotel and very near the centre, couldn’t recommend enough

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  Hotel response

  Dear Ciara I am delighted that you enjoyed your stay and thank you for your lovely feedback. Thank you for taking the time to share your very positive experience and for trusting us with your "Staycation". We look foreard to welcoming you back to us on your next trip to Galway. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

Great facilities. One bed apartment excellent for stay with young kids. Kids loved the pool and kids club.

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  Hotel response

  Dear Aoife Thank you for your lovely feedback. I am delighted that you and your family enjoyed your stay in one of our apartments. It is great to read that the children enjoyed the pool and the kids club. We appreciate that you trusted us with your "Staycation". I hope you will choose visit us on your next trip to Galway. Kindest regards, Louise Pettit Guest Relations Manager

Lorraine Farrell

Overall a great stay..all staff so friendly and helpful. Jade at breakfast very efficient and we had a small issue with noise late on our corridor but this was rectified so quickly with Michael on the late desk.its a lovely modern hotel with easy access to galway city.family friendly.food good and would highly recommend.

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  Hotel response

  Dear Lorraine, I am delighted that you enjoyed your stay and thank you for your lovely feedback and your special mention of some of our Team members in your feedback. Thank you for taking the time to share your experience and for trusting us with your "Staycation". I hope you will visit us again in the near future. Kindest regards, Louise Pettit Guest Relations Manager

anthony redmond

Another great stay in hotel. Staff fab......room spotlessly clean. Military precision at breakfast cleaning had to be admired even if it meant slight delays. There is always the odd idiot complaining but I thought it was all handled very well. Thanks again for great night. I have left similar review on TA.

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  Hotel response

  Dear Anthony, I am delighted that you enjoyed another great stay and thank you for your lovely feedback. Thank you for taking the time to share your experience and for trusting us with your "Staycation". I hope you will continuing to choose visit us on your next trip to Galway. Kindest regards, Louise Pettit Guest Relations Manager

Brendan Larkin

Very clean and tidy and very helpful

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  Hotel response

  Dear Brendan, I am delighted that you enjoyed your stay based on your lovely comments and 5/5 score. Thank you for taking the time to share your experience and for trusting us with your "Staycation". I hope you will visit us again in the near future. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

We recently spent three nights in the hotel, I was a bit apprehensive about how the experience would be with the “new normal” but I have to say we thoroughly enjoyed the trip. We travelled with two adults and two children 6 years and 11 months, my daughter absolutely loved the kids club and I was so delighted it was running as I had contacted a number of hotels and the kids club wasn’t running. We had dinner every evening in the hotel and the food was delicious, it was lovely to be having a meal and a drink out again. The pool is very well organized and very small numbers of people in it at one time. We also had the family afternoon tea which was a lovely experience and so tasty. It’s different now having to book everything,pool,breakfast & dinner but that a small thing, it was lovely to get away and the hotel was following all guidelines.

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  Hotel response

  Dear Paula, I am absolutely delighted to read that you and your family enjoyed such a positive experience during your visit with us. We fully appreciate that many people are anxious, so we are doing everything possible to adhere to Government Directives, with the safety of our Guests and Team, one of our priorities. We are also working hard to ensure that our Guests feel looked after and happy. We wish to thank you for taking the time to share your experience and also for trusting us with your family "staycation" and choosing to stay with us. We look forward to looking after you all again at some time in the future. In the meantime keep safe and well. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

We stayed 2 bedroom apartment . So comfortable , spacious and clean. Breakfast was lovely but service slow. Think more staff required . Had dinner on one evening and really enjoyed. Hotel very spacious , great location and we be back

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  Hotel response

  Dear Anna, Thank you for your lovely comments, I am delighted that you enjoyed your visit. I hope that you will visit us again soon and thank you for trusting us with your "Staycation". Kindest regards, Louise Pettit Guest Relations Manager

Martin Redmond

We really enjoyed our stay in the your hotel. In the new normal we are now living in we felt very comfortable with our stay. The staff where very friendly and helpful, rooms where clean and comfortable, food was very good. We would definitely stay in The Connacht Hotel again. Thanks Martin

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  Hotel response

  Dear Martin, I am delighted that you enjoyed your recent visit to us. Thank you for taking the time to give us your feedback and for trusting us with your "Stayacation". I hope that we will have the pleasure of looking after you again on your next trip to Galway. Kindest regards, Louise Pettit Guest Relations Manager

Michael Dillon

Lovely clean family friendly hotel. Excellent protocols in place for current climate. Felt comfortable and relaxed for whole stay. Food excellent as was the staff.

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  Hotel response

  Dear Michael, Thank you for taking the time to give us your feedback and for trusting us with your "Stayacation". I am very happy to read that you felt safe while staying with us due to the measures we have taken to comply with all Government Directives. I am delighted that you and your family enjoyed such a positive experience during your stay. I hope that we will have the pleasure of looking after you again on your next trip to Galway. Kindest regards, Louise Pettit Guest Relations Manager

kenny colsh

I think we should have been allowed to give tip to staff with cards. Excellent service as always.

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  Hotel response

  Dear Kenny, Thank you for continuing to trust us, we appreciate your custom. I am delighted that you have enjoyed every aspect of your visit during your most recent visit with us. We have taken on board your comments with regards to tips on cards and I will address this. We look forward to looking after you again in the near future. Kindest regards, Louise Pettit Guest Relations Manager

Patricia Somers

I arrived late on Wednesday evening, around 11:45 and after a long day and 3 hour drive I was first greeted by a friendly receptionist. It's a big hotel and my tired brain had misunderstood the directions to my room, found myself in the bar, I asked the barstaff which way I should go, one of the barman did not just show me where to go but took my case from me, asked me to follow him and brought it to my room. He didn't need to do this, they were clearing up getting ready to go home. This summed up the staff that I met over my 3 days, friendly, down to earth and genuine. I used the hotel as a base for an event I was in Galway for so I didn't spend a huge amount of time there, but when I did, it was the friendliness of the staff that would make me consider coming back?

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  Hotel response

  Dear Patricia, Thank you for taking the time to share your very positive experience. I am very happy that you enjoyed many aspects of your visit. It was particularly lovely to read that you were so impressed with the service you received from our Team during your stay. We are very proud of the care and genuine helpfulness of our Team, so it was lovely to hear that you were so well looked after by our Bar Team on your arrival. Thank you for staying with us and I hope that we will have the pleasure of looking after you again in the near future. Kindest regards, Louise Pettit, Guest Relations Manager

William Loughnane

It is my third time staying with the Connacht hotel I love it & is a great location away from the city & near the cinema. The staff were friendly, very clean & tidy room. The restaurant is lovely with it’s great choice of menu & the swimming pool is great. Definitely will stay again

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  Hotel response

  Dear William, Thank you for your lovely feedback and for continuing to stay with us. I am delighted that you had such a positive experience and that you will definitely return to stay with us. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

My recent stay at the Connacht was most enjoyable as were all my many stays there over the past three years.All the staff are extremely friendly,helpful,kind and efficient.The refurbishment is fantastic.Every success in the years ahead.

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  Hotel response

  Dear Mary, Thanks so much for your lovely comments and for continuing to return to visit us. I am delighted that you are happy with our refurbishment as we are so happy ourselves and excited to share it with all our returning visitors and new customers. It is always lovely to hear that our Team are provided a warm and friendly service to our Guests. Looking forward to welcoming you back to us again on your next trip to Galway. Kindest regards, Louise Pettit Guest Relations Manager

Lesley Lawson

We enjoyed our stay and everyone was very helpful and friendly. Will stay here again if we are in the area! Thank you

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  Hotel response

  Dear Lesley, Thank you for your feedback. I am delighted that you enjoyed your visit with us. It is great to read that you would stay with us again based on your positive experience. Thank you for staying and we look forward to welcoming you back to us again. Happy New Year. Louise Pettit Guest Relations Manager

Gerry McCormack

Enjoyed our stay very much. Great for kids and adults. Excellent staff

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  Hotel response

  Dear Gerry, Thank you for your feedback. I am delighted that you and your family enjoyed your visit with us. It is wonderful to read that you found our Team "excellent" during your stay. Thank you for staying and we look forward to welcoming you and your family back to us again. Happy New Year. Louise Pettit Guest Relations Manager

Hotel guest

Very good food and the children loved it

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  Hotel response

  Dear Brian, Thank you for your feedback. I am delighted that you and your family enjoyed your visit with us. It is great to read that your "children loved it", as a family hotel we pride ourselves on ensuring that our younger Guests have a fun time while on holidays. Thank you for staying and we look forward to welcoming you and your family back to us again. Happy New Year. Louise Pettit Guest Relations Manager

Liz Clooney

From the time we enter the hotel, til we left , all the staff were brilliant very friendly, would go back there again we went as a family 12 adult and 9 grandchildren and 2 great grandchildren it was brilliant new year thank you so much

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  Hotel response

  Dear Liz, Thank you for your feedback. I am delighted that you and your extended family enjoyed your visit with us for New Year. It is so nice to read that you found our Team "brilliant and very friendly" throughout your stay. Thank you for staying and we look forward to welcoming you back to us again. Happy New Year. Louise Pettit Guest Relations Manager

Sarka Kelly

Very enjoyable stay with the kids, staff very nice and friendly, restaurant is amazing it was like from movie with the Christmas tree and fire place, meal very good. Pool is great and so is the sauna and steam room. Thank you for relaxing little break we all had. We were very well looked after.

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  Hotel response

  Dear Sarka, Thank you for your wonderful feedback. I am delighted that you and your family enjoyed your visit with us. Thank you for staying and we look forward to welcoming you and your family back to us again. Happy New Year. Louise Pettit Guest Relations Manager

Hotel guest

Had a great stay, the staff were very friendly, food was good too...

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  Hotel response

  Dear Thomas, Thank you for your feedback. I am delighted that you enjoyed your visit with us. Thank you for staying and we look forward to welcoming you back to us again. Happy New Year. Louise Pettit Guest Relations Manager

Hotel guest

Fabulous stay at the Connaught Hotel beds were unreal so comfortable. Would highly recommend and will be booking again next December.

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  Hotel response

  Dear Sinead, We appreciate your very positive feedback and I am delighted that you enjoyed your stay with us. Thank you so much for recommending us to others and for planning to return to us next year, we look forward to welcoming you back to us. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager

Gillian Greene

My Stay was lovely. I had booked the hotel for my mother and auntie and they loved it. It was very busy but that's expected with this time of year. The food is amazing and really good value booking in advance of your stay. Transport is very easy into town with the bus right outside and a taxi for 10 euro. Would highly recommend and come to stay again.

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  Hotel response

  Dear Gillian, I am delighted that you, your mum and your auntie, enjoyed the visit with us and thank you for your 5/5 review score and lovely comments. It is great to hear that based on your positive experience that you would both stay with us again and recommend us to others, we appreciate this very much. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager

Hotel guest

Room was lovely, staff were very friendly would absolutely come again

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  Hotel response

  Dear Sophie, I am delighted that you enjoyed your visit and thank you for your 4/5 review score and lovely comments. I hope you will visit us again in the New Year and thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager