FREQUENTLY ASKED QUESTIONS

If you do not find the answers you're looking for, please contact us for further assistance.

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    What are the check in/checkout times of the hotel?

    Check in is available from 3.30pm onwards. Check out is 11.30am. Late check outs can be arranged at a cost of €25 per additional hour and can be arranged with reception.

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    Can I leave my luggage in reception if I arrive before check in starts?

    Yes, we can store your luggage if you arrive to the hotel before 3.30pm; there is no charge for this service.

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    Where is the Connacht hotel located?

    We are located on the Dublin Road in Renmore (R388) as you enter Galway City. The Connacht Hotel is located just over 2 km from Galway city centre. We are within walking distance of the Eye cinema, G hotel, Bon Secours Hospital, Galway Hospice and GMIT College.

    GPS Coordinates: Lat 53.279610353099486  Long -9.021695852279663

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    How do I get there?

    Bus Eireann city bus pass the hotel every 10-15 minutes throughout the day until 11.30pm. You can take the 409 Parkmore bus, the 402 Merlin Park bus or the 410 Oranmore bus from the city centre to the hotel. Taxis are also available by calling Big O taxis on (091) 585858.

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    How do I make a reservation?

    To make a reservation you can book directly on our website www.theconnacht.ie, or you can call our reservations team on (091) 381200, please press 1 for reservations.

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    I’m booking for someone else, how do I pay for their stay?

    If a booking is made direct on our website and you wish to pay with a company card, please email reservations - reservations@theconnacht.ie , to confirm we can charge the company card provided. You can also call us on (091) 381200, please press 1 for reservations.

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    How do I book using a voucher?

    To book using a Connacht gift card or gift voucher please have your voucher number to hand and contact our reservations team on (091) 381200, please press 1 for reservations. Or you can email your enquiry to reservations@theconnacht.ie. Your voucher will be required on check in as a method of payment.

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    Do you have free parking?

    Yes, we have ample free parking at The Connacht. There is parking at the front and rear of the hotel and also in our underground car park with direct access to the hotel. Wheelchair accessible spaces are also available.

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    Do you have wifi?

    Yes, wifi is free for all guests and available in all bedrooms and throughout the hotel.

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    Do I need a credit card to make a reservation?

    Yes, we require a credit card or debit card for all reservations. This guarantees your room until your arrival date. Your card will not be charged until you arrive at the hotel, unless we require a security deposit prior to arrival (group bookings only).  If you cancel your reservation outside our cancellation policy, you will be charged for the first nights stay.

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    What is The Connacht Hotel's cancellation policy?

    We require 48 hours notice to cancel a room free of charge. If you cancel your reservation outside our cancellation policy, you will be charged for the first nights stay.  This applies to bookings made directly on our hotel website, or bookings made over the phone.  For third party bookings, please consult the website.

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    How do I make a reservation for a large group? (Hen party, stag party, sports club etc.)

    Group reservations may have different rates and booking requirements. To request a reservation for your group or for more information, please contact our reservations team on (091) 381200 or email reservations@theconnacht.ie

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    What security deposit is required for group bookings?

    With all large groups we require a €25.00 per person security deposit. Which is collected 3 days before the groups arrival date, and must be collected in one amount. We require a pre authorisation of a credit card over the phone or payment in cash on arrival. This pre authorisation will be released on departure when all rooms have been checked. We do not accept payment per person for the deposit; it will need to be collected in advance by the group organiser.

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    Does The Connacht Hotel accept pets?

    We do accept guide dogs, but not other animals.

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    Is the hotel wheelchair accessible?

    The hotel is fully wheelchair accessible. We have many accessible bedrooms available, with wet rooms. To book this room type please call reservations directly on (091) 381200.

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    What if I left an item behind?

    Please contact reception on (091) 381200 and we will check lost property for your item.

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    How can I make a special request regarding my stay?

    To request a camp bed, travel cot, wheelchair accessible room, interconnecting family rooms and balcony or for any other requests, please email reservations@theconnacht.ie . We are unable to guarantee your request but will do our very best to accommodate you when possible. If you have specific needs or questions regarding your request, please call the hotel directly on (091) 381200.

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    Looking for something extra?

    To request wine, flowers, chocolates etc please contact our reservations team on (091) 381200, or email us - reservations@theconnacht.ie . We will require a credit card to charge for these items.

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    Are there fridges in the bedrooms?

    No, there are no fridges in the bedrooms. Fridges are available in the suites & apartments only. We do have a fridge for guests use at reception for medicines, baby bottles etc.

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    Can I request a smoking room?

    We are a non-smoking hotel.

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    Do all guests have free access to the leisure centre?

    Yes, all our guests have complimentary use of Active 24 Fitness & Leisure Club.  You can enjoy our 20 meter pool, kiddies’ pool, sauna, steam room, Jacuzzi and fully equipped 24 hour gym. Please note that children under 16yrs are permitted to use the pool until 8pm.  Children 12yrs and older are permitted to use the swimming pool unaccompanied by an adult.  Children 5yrs - 11yrs must be accompanied onto pool deck and supervised by a responsible adult. Children under 5 yrs must be accompanied into the pool and supervised by a responsible adult. Visitors aged 16yrs and older are permitted entry into the gym. Children aged 8 yrs and older must use gender appropriate changing facilities.

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    What time is breakfast/lunch/dinner served?

    Breakfast is served from 7.30 - 11.00. Lunch is served from 12.30-17.00. Dinner is served from 17.00-21.30. Pizza is available until 23.00. We do not take reservations for dinner unless it is a large group. To make a dinner booking for a large group please call us on (091) 381251.

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    do you offer sunday lunch?

    Sunday lunch is now available each Sunday from 12-4pm in The Ryan Room. To make a booking please call us on (091) 381200 or email ryanroom@theconnacht.ie

     

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    How much is breakfast?

    A full Irish breakfast is €10.50 per adult & €6.00 per child.

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    DO YOU OFFER SELF CATERING?

    We have self catering apartments for guests wishing to stay over 7 nights. We have 1 & 2 bedroom apartments.  Please call or email reservations@theconnacht.ie to make an enquiry.

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    How do I request a copy of my bill?

    To get a copy of a bill, please email reservations at reservations@theconnacht.ie

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    Can I send a fax to the hotel?

    Yes, our fax number is (091) 753187.